Terms & Conditions

 

Terms of Use

Hogar makes available information and materials on its website hogarhom.com subject to the following terms and conditions. By using hogarhom.com, you agree to our terms and conditions; If you do not agree, you may simply choose not to use the website.

Hogar reserves the right to change these terms and conditions periodically without prior notice.

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Customer Service

Hogar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfil your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case may be.

 

 

Inaccuracies

We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on hogarhom.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at hogarhom.com is listed at an incorrect price due to photographic error, typographical error or error in pricing information from our suppliers, Hogar shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Hogar shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card/debit card/bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Hogar shall issue a credit to your credit card account in the same amount.

 

 

Use of Information

None of the information that we collect will be shared with any unknown 3rd party vendors. However, we depend on certain 3rd party vendors such as SMS gateway providers, Email Gateway providers, Payment gateway providers, with whom we will be sharing the relevant information. 

 

We may use your information to send you promotional Emails or SMS or WhatsApp to promote our products. 

 

Orders & Shipping

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Not available to collect: 

Our delivery partners will attempt to deliver the product, at max, three times. A failure to collect the product(s) by the customer, will automatically be considered cancelled by Hogar. If the order is pre-paid, your amount will be refunded in 3-15 bank days. However, you can also contact our support team to re-initiate a delivery for the same order, before it is cancelled.

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COD Option:

Hogar allows Cash-On-Delivery orders only for India. However, a small additional fee is charged for COD orders, since our delivery partners charge Hogar for the same. However, the shipping charge remains free for India.

 

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Return & Refund:

We accept returns if you do not like our product(s) (only if the product is unused). However, we deduct the fee that is incurred on shipping and COD (if applicable), depending on your location of delivery, from the total order amount.

RETURNS ARE NOT APPLICABLE TO COUNTRIES OTHER THAN INDIA.

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Damaged Products & Replacement:

If you receive a damaged product, do not worry. Just get in touch with our support team to place a replacement request or a refund request. Your amount will be refunded in 3-15 bank days.

Also, please make sure that the returned product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund/code to be processed.

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Cancellation:

Orders: Orders can be cancelled only if it has not been shipped from our warehouse. 

Your amount will be refunded in 3-15 bank days.

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Indemnification:

You agree to indemnify, defend, and hold harmless Hogar, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

 

Correspondence:

Although we will make every effort to respond quickly to applicable email messages, Hogar is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

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Contact Us:

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Email: sales@hogarhom.com

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Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

 

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we shall not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this terms and conditions statement. You should exercise caution and look at the terms and conditions statement applicable to the website in question.